1. Introduction
Welcome to the MPH365 Privacy Policy. MPH365 ("we," "us," or "our") operates the online casino and sports betting platform available at mph365.click. We are committed to protecting the privacy and personal data of every registered player and website visitor in the Philippines.
This Privacy Policy explains what personal information MPH365 collects from you when you use our platform, how we use it, who we share it with, how long we keep it, and what rights you have over your own data. It applies to all Filipino players using our website, whether from Metro Manila, Cebu, Davao, Iloilo, or anywhere else in the archipelago.
This policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC).
By registering on MPH365 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
2. Personal Data We Collect
MPH365 collects personal data only where it is necessary to provide our services, comply with legal obligations, or protect the integrity of our platform. Below is a breakdown of the categories of data we collect and the context in which they are gathered:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, home address | Registration & account updates |
| Financial Data | GCash number, bank account details, transaction history | Deposits, withdrawals, payment verification |
| Technical Data | IP address, device type, browser, operating system | Automatically upon accessing the platform |
| Usage Data | Games played, bets placed, session duration, login times | Throughout platform use |
| Communication Data | Support chat transcripts, email correspondence | When you contact our support team |
| Verification Documents | Scanned ID, proof of address, selfie photos | KYC and enhanced due diligence checks |
We do not collect sensitive personal information such as religious affiliation, political views, health records, or sexual orientation. If for any reason we need to collect sensitive data beyond the above, we will seek explicit and separate consent from you in advance.
3. How We Use Your Personal Data
MPH365 uses your personal data for the following purposes only. We process no more data than is necessary for each specific purpose — a principle known as data minimisation.
- Account Management: To create, maintain, and manage your MPH365 player account, including login authentication and preference settings.
- Identity Verification (KYC): To verify your identity and age in compliance with Philippine gaming regulations before processing your first withdrawal or activating certain account features.
- Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, Maya, InstaPay, BDO, BPI, UnionBank, Visa, Mastercard, etc.) accurately and securely.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised account access.
- Legal Compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) requirements, reporting to regulatory authorities, and responding to lawful government requests.
- Platform Improvement: To analyse how players use MPH365 and improve game selection, website performance, and overall user experience.
- Responsible Gaming: To monitor your play patterns and reach out if there are indicators of problem gambling behaviour, in fulfilment of our responsible gaming obligations.
- Marketing Communications: To send you promotions, bonus offers, and platform updates — but only if you have opted in to receive such communications. You can opt out at any time.
4. Legal Basis for Processing
Under the Data Privacy Act of 2012, MPH365 must have a lawful basis for every type of personal data processing we carry out. The legal bases we rely on are as follows:
- Contractual Necessity: Processing required to fulfil our obligations under the MPH365 player agreement — for example, creating your account, processing bets, and paying out winnings.
- Legal Obligation: Processing required to comply with Philippine law — for example, KYC verification, AML reporting, and age verification.
- Legitimate Interest: Processing carried out for our legitimate business interests where these do not override your rights — for example, fraud detection, platform security, and analytics.
- Consent: Processing based on your freely given, specific, and informed consent — for example, sending you marketing emails or push notifications. You can withdraw consent at any time without affecting the lawfulness of prior processing.
5. How We Share Your Data
MPH365 does not sell your personal data. However, we may share your information with trusted third parties in specific, limited circumstances. All third parties we engage are required to handle your data in accordance with applicable privacy laws and are contractually bound to use your information only for the purpose it was shared.
Categories of third parties we may share data with:
- Payment Processors: GCash, Maya, GrabPay, InstaPay, BDO, BPI, UnionBank, and Visa/Mastercard networks require basic financial and identity data to process your transactions.
- Identity Verification Providers: Third-party KYC service providers may process your submitted ID documents to confirm your identity and age on our behalf.
- Game Software Providers: Certain game providers (e.g., JILI Games) may receive anonymised technical data related to gameplay for the purposes of game auditing and RNG certification.
- Regulatory & Government Authorities: We may be legally required to disclose information to Philippine government agencies such as the NPC, PAGCOR, or law enforcement bodies pursuant to a lawful order or subpoena.
- IT & Infrastructure Providers: Cloud hosting and security service providers that support our platform operations under strict data processing agreements.
- Anti-Fraud Networks: Industry-level fraud prevention consortiums where anonymised risk signals are shared to protect players and the integrity of the gaming industry.
We never sell, rent, or barter your personal data to advertisers, data brokers, or any third party for their own commercial use. If we ever intend to use your data in a way not covered by this policy, we will ask for your explicit consent first.
6. Cookies & Tracking Technologies
MPH365 uses cookies and similar tracking technologies (such as pixels and local storage) to operate the platform, remember your preferences, and understand how players interact with our site. Here's a plain-language breakdown of what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, secure your session, enable core platform functions | No — platform won't work without these |
| Performance Cookies | Collect anonymised data on page load times and errors to improve the platform | Yes, via browser settings |
| Functional Cookies | Remember your language preference, game view settings, and lobby layout | Yes, but some features may be affected |
| Analytics Cookies | Track which pages and features are most used so we can improve the experience | Yes, via browser settings |
To manage or disable cookies, adjust the settings in your web browser (Chrome, Firefox, Safari, etc.). Note that disabling essential cookies will prevent you from accessing certain features of MPH365, including the login function.
7. Data Retention
MPH365 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Philippine laws and regulations. Below are our standard retention periods:
- Account Data: Retained for the duration of your active account, plus a minimum of five (5) years after account closure to comply with AML obligations.
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with the Anti-Money Laundering Act (AMLA).
- KYC Documents: Retained for the period of the account relationship and at least five (5) years after its termination.
- Support Communications: Retained for two (2) years from the date of the last interaction, unless needed for ongoing dispute resolution.
- Technical & Usage Logs: Retained for up to twelve (12) months for security and analytics purposes, then anonymised or deleted.
When data is no longer required, MPH365 securely deletes or anonymises it so it can no longer be linked back to you.
8. Data Security Measures
We take the security of your personal data seriously and have put in place technical and organisational measures designed to protect it against unauthorised access, loss, destruction, or alteration. These include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and MPH365's servers
- Two-factor authentication (2FA) options for your player account
- Regular penetration testing and vulnerability assessments of our platform infrastructure
- Role-based access controls — MPH365 staff can only access your data on a strict need-to-know basis
- Firewalls, intrusion detection systems, and real-time security monitoring
- Encrypted storage of sensitive financial and identity data at rest
- Regular staff training on data privacy obligations and incident response procedures
In the event of a personal data breach that is likely to result in harm to affected players, MPH365 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will inform affected players without undue delay, as required by Philippine law.
9. Your Data Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by MPH365. These rights are real and enforceable — here's how to exercise each one:
Right to Access
You can request a copy of the personal data MPH365 holds about you, how it is being used, and with whom it has been shared. We will respond within 15 business days.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Log in to your account to update basic details, or contact support for assistance.
Right to Erasure
You can request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under Philippine law.
Right to Object
You can object to certain types of processing — such as direct marketing — at any time. To opt out of marketing emails, simply use the unsubscribe link or contact support.
Right to Data Portability
You can request a copy of your data in a structured, commonly used format so you can transfer it to another service where technically feasible.
Right to Lodge a Complaint
If you believe MPH365 has not handled your personal data in accordance with Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC).
To exercise any of the above rights, please send a written request to support@mph365.click with the subject line "Data Privacy Request." We will acknowledge receipt within three (3) business days and resolve your request within the timeframes required by Philippine law.
10. Children's Privacy
MPH365 does not knowingly collect personal data from individuals under 21 years of age. Our platform is strictly for adults aged 21 and above in compliance with Philippine gaming laws. If we discover that a minor has provided personal data to us, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe your child has created an account on MPH365, please contact us immediately at support@mph365.click so we can act promptly.
11. Changes to This Privacy Policy
MPH365 may update this Privacy Policy from time to time to reflect changes in our data practices, new services, changes in applicable Philippine law, or feedback from the National Privacy Commission.
When we make material changes to this policy, we will notify you by posting a notice on the MPH365 platform homepage and, where possible, sending an email notification to your registered address at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent version. Your continued use of MPH365 after the effective date of an updated policy constitutes your acceptance of the revised terms.
We recommend bookmarking this page and checking back periodically. If any update materially affects your rights, we'll make sure it's clearly communicated — hindi namin kayo bibitin, promise.
12. Contact Our Data Privacy Team
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to the MPH365 Data Privacy team. We're here to help.
- Email: support@mph365.click
- Subject Line: "Data Privacy Request" or "Privacy Policy Inquiry"
- Live Chat: Available 24/7 on the MPH365 platform
- Response Time: Within 3 business days for acknowledgement; full resolution within 15 business days
For concerns that remain unresolved after contacting MPH365, you may file a complaint with the National Privacy Commission of the Philippines. Related policies can also be found on our Terms and Conditions and Responsible Gaming pages.